SAP AMS (Application Management Services)
We keep your SAP landscape stable, secure, and evolving. Our AMS blends L1–L3 support with continuous enhancement and automation—so tickets fall, and value rises.
- Incident, problem, change, and minor enhancements
- Release management, transports, documentation
- Job monitoring, security patches, performance tuning
- Integration watch (CPI), EDI partner ops
Operating model
- SLA-backed response & resolution targets
- 365×24×7 coverage options; India/Singapore/Canada time zones
- Single pane of glass for tickets, metrics, and reports
- Shift-left automation to reduce repetitive tickets
Onboarding 30-60-90
- 30: knowledge transfer, access, tooling, playbooks
- 60: stabilize, early automation, first monthly review
- 90: steady-state SLAs, backlog burn-down, roadmap
KPIs we track
MTTA, MTTR, SLA adherence, reopen rate, change success rate, automation savings